NewsTestimonial"We [have] requests from some ZENworks Configuration Management (ZCM) prospects about a help desk integrated with [ZEN] ... the integration between eHD and ZCM ... would be very useful."
Javier López, |
GroupLink® Press Releases
November 3, 2011 Salt Lake City, UT - November 3, 2011 - GroupLink Corporation announces the "The Best of BrainShare 2011" for the Novell Technical Training webinar series. This three part series will begin on 15 of November and will feature three to four 45 minute sessions of technical training. The first in the series of webinars will include information on ZENworks 11, mobile device management, and backup and disaster recovery solutions. Novell technical training webinars are presented monthly by GroupLink, the makers of everything HelpDesk. These webinars, also known as Cool Success Central (CSC) webinars, are designed to be a resource for new and innovative technologies from companies such as Novell, SUSE Linux, NetIQ, GWAVA, SEP, Kaspersky, Notify Technologies, and many more. Each session also includes best practices for IT professionals. For information on upcoming and past webinars click here Recently, the CSC webinars have included topics such as "GWAVA 6, GroupWise AntiVirus Agent", "The Latest in OES2", "Upcoming Features of GroupWise", "Novell Secure Login", "SLES, SUSE Linux Enterprise Server", etc. GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership. The help desk solution is designed to streamline, organize, track, and report on trouble tickets and provide essential incident management capabilities. Examples of CRM solutions include constituent relationship management (for state and local government) and alumni and recruitment/continuing education relationship management (for colleges and universities). Media Contact:
Que Mangus GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation.
October 10, 2011 Salt Lake City, UT - October 10, 2011 - BrainShare 2011 - GroupLink Corporation announces success of customer Washington County Public Schools using the 100% web based help desk solution, everything HelpDesk. Washington County Public Schools (WCPS) oversees 46 schools (K-12) in Western Maryland with over 2,500 employees and more than 22,000 students. The Technology Department handles all hardware and software issues for each school including the maintenance of every computer within the school network. After struggling with a paper system, WCPS has seen great improvements in IT response time and incident management. There are many benefits of an online help desk system like the everything HelpDesk including simple online trouble ticket forms, email integration, a self-help knowledgebase, etc. For more information about the success of WCPS with everything HelpDesk, click here GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership. Media Contact:
Que Mangus GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation.
May 17, 2011 SALT LAKE CITY, UT - May 16, 2011 - GroupLink Corporation announces its Constituent Edition CRM platform for KYC best practices. This "Know Your Constituent" (KYC) focused version of ContactWise CRM is designed to help government professionals know their constituents and advance their careers. By implementing a KYC best practice solution, users from elected officials to office secretaries, will experience immediate benefits. This solution will allow users to know their constituents better by
Numerous government organizations have increased staff efficiency and productivity while raising constituent loyalty within their community. This has been accomplished by implementing a simple CRM solution which allows quick organization, tracking, and reporting on critical data. ContactWise CRM Constituent Edition is a notably positive and successful KYC solution for many legislative and office personnel as well as government, operations, economic development officials and elected officials. For more information about this KYC best practice CRM solution click here About GroupLink GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership. Media Contact:
Que Mangus GroupLink and ContactWise are registered trademarks belonging exclusively to GroupLink Corporation.
April 18, 2011 Salt Lake City, UT - April 18, 2011 - GroupLink announces a free iPad 2 for K-12 organizations to assist them in implementing everything HelpDesk. For years, GroupLink has been helping those that enlighten the minds of the future through cutting edge service desk and CRM technology. To continue with the tradition of shaping the future, GroupLink is offering a free iPad 2 for the IT or maintenance staff of K-12 organizations. For more information about the iPad offering and the academic service desk for K-12, click here GroupLink's everything HelpDesk is the academic solution for public and private schools and everything education. This web based solution provides the way to keep the lines of communication open between departments and end users, solve problems quickly and efficiently, and assist faculty and staff in developing the brightest minds. The mobile help desk software gives organizations the ability to access trouble tickets on mobile devices such as the Apple iPad. As a result, K-12 organizations can ensure that issues are resolved, even if technicians are on the road. Many K-12 organizations have experienced rapid return on investment (ROI) through GroupLink's service desk solution. K-12 organizations have seen the need to utilize the iPad in schools to help in the learning process. GroupLink would like to facilitate this need by offering this great technology for free to use with the K-12 academic help desk solution. This education service desk, which has added great value to K-12 environments, is also available as the free K-12 help desk. For more information about the free help desk for K-12 click here About GroupLink GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership. Media Contact:
Que Mangus Terms and conditions apply to this offer and can be found on the company's website or by speaking with a company representative. GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation. Apple iPad is a registered trademark of Apple Inc.
January 24, 2011 Los Angeles, CA - January 24, 2011 - GroupLink Corporation, makers of the everything HelpDesk (eHD) service desk solution, announces free help desk software available to the K12 I.T. community at GWAVACon 2011. The free K-12 help desk is a 100% web based help desk solution for academic organizations. It is designed to streamline, organize, track, and report on trouble tickets and provide essential incident management capabilities in public and private schools and school districts. It gives I.T. departments the ability to better manage staffing and resource usage and allocation, helping schools lower total overall costs (TCO) while increasing service for teachers and staff. GWAVACon, which opened Saturday, January 22, is the only International Technology Conference that brings experts from around the world to join GWAVA in offering the most recent information about collaboration and messaging solutions, including Novell GroupWise positioned with Microsoft Outlook. Sessions at the conference also give attendees an opportunity to hear technical and product information from cutting edge technology companies such as GroupLink, GWAVA, Research in Motion and others. For many years, GroupLink Corporation has been helping those that enlighten the minds of our future, through its offering of essential K12 software solutions. Many K-12 organizations have experienced rapid return on investment (ROI) through GroupLink's service desk solution. This education service desk, which has added great value to K12 environments, is now available as the free K-12 help desk. Outlook or GroupWise email clients are seamlessly integrated into the CE edition to easily track email history and to calendar institution events and tasks. The application runs on Windows desktops, web browsers, or BlackBerry mobile devices. The server component can be Novell OES, Microsoft Windows, or Linux. For more information about the free help desk for K-12 click here About GroupLink GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership. Media Contact:
Que Mangus GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation.
December 8, 2010 Las Vegas, Nevada - December 8, 2010 - GroupLink Corporation, makers of ContactWise CRM and eReferrals CRM, premier data management software solutions, announces at the ATT Live Technology Conference today its ContactWise CRM platform for Continuing Education. This Continuing Education (CE) edition can benefit educational institutions who use its reporting tools to maximize prospective revenue and productivity and who use it to evaluate school data and department or faculty performance. The benefits of using the CE edition affect academic and higher education users institutionally from executive administration to directors to CE managers and staff. Deploying the CE edition has many benefits including gaining the ability to view pipeline reports and identify areas of subpar or exceptional performance and the ability to capture critical institution data from current and prospective students. By deploying the ContactWise CE edition, organizations can leverage the latest CRM technology to benefit faculty, staff, students, and prospective students. Reporting is noted as a powerful benefit of this CRM solution because it allows users to maximize the ability to track, report, and gather information on opportunities and contacts. Outlook or GroupWise email clients are seamlessly integrated into the CE edition to easily track email history and to calendar institution events and tasks. The application runs on Windows desktops, web browsers, or BlackBerry mobile devices. The server component can be Novell OES, Microsoft Windows, or Linux. For more information about this powerful CRM solution please click here About GroupLink GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership. Media Contact:
Que Mangus GroupLink and ContactWise are registered trademarks belonging exclusively to GroupLink Corporation.
November 29, 2010 VIENNA, Nov. 29, 2010 GroupLink Corporation, makers of the first ZENworks 10 integrated service desk, the everything HelpDesk (eHD), announced the upcoming release of its free service desk solution at the 2010 Open Horizons EMEA Summit. This free solution, slated to release by 31 January 2011, is an exclusive offer for all Open Horizons Members. This announcement comes as GroupLink shows its commitment to the EMEA market and the members of Open Horizons, the largest Novell user community in the world. GroupLink has supported the Open Horizons Community from its inception and has been present in the EMEA market for many years. During this time, GroupLink has added great value to Novell environments through its integrated Novell service desk which features key integration with ZENworks 7, ZEN 10, ZENworks 11, GroupWise or Exchange, eDirectory or Active Directory (LDAP), SUSE Linux, SLES 9, 10, & 11, Novell's OES and OES2, or Windows. The company confirms this free offer through one of its many EMEA distributors, including: Germanics - Inetra GmbH; Netherlands - QEQ; UK - BCNS; South Africa - Fig Technology; Belgium - The Network Factory; all others, contact GroupLink directly. For more information about this powerful integrated service desk click here For information about, or to become a member of Open Horizons click here GroupLink's everything HelpDesk is a complete, mobile, fully web-based, user-friendly help desk solution built upon ITIL best practices. This solution fulfills the needs of multiple departments, in many industries, for request/resolution tracking and workflow management. Its rapid adoption rate is credited to increased effectiveness and reduced total cost of ownership (TCO) for its users. About GroupLink GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership. Media Contact:
Que Mangus
September 30, 2010 Salt Lake City, UT - September 30, 2010 - GroupLink Corporation, makers of the first and only ZENWorks 10 integrated service desk, the everything HelpDesk (eHD), announces its commitment to further integration with ZENworks 11. The release of ZENworks 11 will continue to boost Novell's market share in the Systems Management arena and GroupLink is proud to continue its growing partnership with Novell by investing in further integration with its 100% web service desk. GroupLink Corporation has been one of Novell's most devoted and visible partners for over 15 years. During this time, GroupLink has added great value to Novell environments through its integrated Novell service desk which has filled the ZENworks service desk void for over four years. eHD began its integration with ZENworks 7, then ZEN 10, and is dedicated to the ZENworks 11 Integrated Service Desk. This powerful integration expounds upon the integration points that GroupLink's web help desk currently has: GroupWise or Exchange, eDirectory or Active Directory (LDAP), and SUSE Linux, SLES 9, 10, & 11, Novell's OES and OES2, or Windows. For more information about this powerful integrated service desk click here For information about GroupLink's announcement of the Novell ZENworks 10 integrated service desk click here About GroupLink GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership.
Que Mangus GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation. ZENworks, ZENworks 7, ZEN 10 and ZENworks 11 are trademarks belonging exclusively to Novell, Inc.
September 16, 2010 Salt Lake City, UT - September 16, 2010 - GroupLink Corporation, the leader in help desk, service desk, incident management and CRM solutions for Novell environments, announces the only Novell ZENworks 10 integrated service desk, everything HelpDesk. The ZENworks 10 integration adds to the current integration points of GroupWise or Exchange, eDirectory or Active Directory (LDAP), and Linux (OES2/SLES10) or Windows. ZENworks Configuration Management is the solution for advanced configuration management capabilities. However, this solution is missing one critical piece, an integrated help desk. GroupLink's everything HelpDesk (eHD) has filled the ZENworks 7 void for over four years. GroupLink now announces the first and only ZENworks 10 integrated help desk solution. Select GroupLink customers have deployed the ZEN 10 version of eHD since last year with great success. By implementing this fully web-based ZENworks integrated service desk solution you can lower your yearly IT infrastructure costs. For more information about this powerful integrated service desk click here What people are saying about everything HelpDesk: "everything HelpDesk is the number one [Novell] help desk solution." - Norm O'Neal, Novell User Group of Indiana "We [have] requests from some ZENworks Configuration Management (ZCM) prospects about a help desk integrated with [ZEN] ... the integration between eHD and ZCM ... would be very useful". - Javier López, Technology Specialist Director, Novell, Inc. "We are a very large school district with 36,000 students, 10,000 employees, 17,000 computers, 5,000 printers and peripheral devices. I highly recommend everything HelpDesk because of the ease of use, not to mention the integration with ZEN is amazing!" - Shelby Scott, Help Desk Supervisor, Norfolk Public Schools "eHD has greatly increased communication with our customers and enabled us to better allocate our time. The fact that everything HelpDesk integrates with eDirectory, GroupWise and ZENworks keeps important information accurate while simplifying administration of the database." - Cori Chappell, Novell Administrator Texas State Technical College "The fact it runs on all our platforms and that it integrates with eDirectory, ZENworks and GroupWise email and calendar is awesome." - Dan Klamert, HelpDesk Manager, Oconomowoc Area School District About GroupLink GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from our US headquarters in Bountiful, Utah. Whether deployed for K12, Higher Education, Government, or other commercial organizations, GroupLink's world class, best-practices Service Desk & CRM/SFA software helps customers automate and add intelligence to their business processes, enhance their profitability, and lower their total cost of ownership. Media Contact:
Que Mangus GroupLink and everything HelpDesk are registered trademarks and eHD is a trademark belonging exclusively to GroupLink Corporation. ZENworks, ZENworks 7, ZEN 10 and ZENworks 11 are trademarks belonging exclusively to Novell, Inc. |
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