• Export selected Tickets from the My Tickets screen
• Perform a quick Google-like search in the upgraded quick Ticket search box for criteria such as Location, Group, Category, Category Option, Subject, Note, History Subject, and History Note

See it in Action

• Create, modify, and update Incident Tickets directly from your iPhone® or Android
• Easily use and operate eHD on your smartphone with the iPhone and Android specialized interface
• Call or email the Ticket contact directly from the Ticket

See it in Action

• Remote control an asset from within a Ticket
• More easily import assets and vendors, and append assets when importing
• Search on assets in the Ticket Search

See it in Action

• View the email address of the anonymous account in the Contact field of the Ticket
• Create new user accounts, use anonymous accounts, or do not allow unrecognized users

• Search for a specific technician's Tickets more quickly and easily with the enhanced Technician Ticket Search. Technicians who belong to more than one group will only be listed once.
• Further analyze Technicians' Tickets by adding Group to the search criteria